Webmasters Upset Big Brands Get Personalized Responses From Google's Matt Cutts

Many webmasters know that it is incredibly hard to get a Google representative to respond to their concerns one-on-one, let alone Google's head of search spam, Matt Cutts.Google simply does not have the resources, man power or desire to respond to each webmaster concern one-on-one. I respect that and you should also.
But remember when Google slapped Sprint for a UGC spam penalty? Well, Google's Matt Cutts responded directly to the thread to help out. Matt Cutts also did so for Mozilla's penalty also.

Author: Barry Schwartz